Salary: £23,000 - £25,000 per annum
Full time or Part time, Permanent
We are recruiting for a Settlement Support Adviser who is responsible for providing advice and assistance to Service Users to aid them in moving-on from Asylum Support effectively, following a positive Asylum Decision.
This service is provided predominantly over the telephone, to potentially vulnerable participants. A Settlement Support Adviser will provide advice and guidance on a variety of topics, including access to accommodation, applying for a National Insurance Number and welfare, access to the labour market and other relevant public services, local support networks or voluntary organisations.
Settlement Support Advisers will deliver the services predominantly over the telephone at fixed locations. To ensure the service is accessible to all, occasional face to face support, circa 30%, will be provided at venues close to dispersal locations. A Settlement Support Adviser will work towards strict targets and guidelines in accordance to the programme obligations.
- Experience of working in an Advice & Guidance, customer facing environment, working to minimum service levels e.g. Welfare Adviser, Immigration Adviser, Support Care Adviser
- Experience of working with multiple stakeholders
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
- Experience of working in a performance target driven environment. Examples of such experience may include working as an Adviser on a similar contract, being a Recruitment Consultant or experience of Business Development roles, sales targets in a retail business or call centre etc.
- Experience of providing advice, support or services to customers via telephone.
- Experience of working in a fast paced environment.
- Experience of exposure to vulnerable client groups. These client groups may include asylum seekers, incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.
- Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science.
- Level 2, 3 or 4 NVQ in Advice & Guidance or equivalent.
- Fluency in another language would be beneficial
- Settlement Support Advisers’ attributes include Achievement Orientation, Accuracy Orientation, Advice and Guidance, Empathy and Empowerment, Honesty and Integrity, Planning and Decision Making, and Team Orientation.
- Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills and good written communication/record keeping skills.
- Personal interests include interest in people and willingness to learn.
- Excellent communication skills, both verbal and written
- Excellent Telephone skills
- Knowledge of Asylum/welfare/benefits system.
- Personal interests include interest in career and self-development.
- Personal circumstances include willingness to work flexible hours (e.g. to meet the needs of the Service User and help run activities outside of normal working hours).
- Access to a car, with a valid driving licence and a willingness to travel, as there will be occasional face to face appointments.